Terms of Service - Cloudline

Important notice

Cloudline Logbook provides informational status determinations and compliance intelligence based on digitized logbook data provided by its users. It is NOT a substitute for physical inspection by a qualified aviation mechanic or Inspector Authorization (IA) holder. Cloudline does not make airworthiness determinations, perform any physical inspections, or independently verify the accuracy of information provided. All maintenance and operations decisions remain the sole responsibility of the aircraft owner and appropriately certificated personnel under applicable Federal Aviation Regulations.

Cloudline Relay is a communication and tracking tool that records and routes aircraft discrepancies (“squawks”) reported by users. Relay does not assess, validate, prioritize, or act on any squawk, does not determine the severity or urgency of any reported condition, and does not guarantee that any report or notification will be delivered, seen, or acted upon. Submitting a squawk does not constitute notice to, or create any duty on the part of, any shop, mechanic, owner, or other person. Whether an aircraft is in condition for safe flight remains the sole responsibility of the pilot in command and appropriately certificated personnel under applicable Federal Aviation Regulations.

1. Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you and Cloudline, LLC (“Cloudline,” “we,” “us,” or “our”) governing your access to and use of the Cloudline software services you order (each, a “Service,” and together, the “Services”), as identified in your Order Form or accessible through the Cloudline platform. Except where the context requires otherwise, references in these Terms to “the Service” mean each and all of the Services.

All use of the Services will be subject to these Terms and conditions. By creating an account, uploading or submitting data, or otherwise accessing the Services, you represent that you have the authority to bind the entity on whose behalf you are acting and that you agree to these Terms on behalf of that entity. If you do not agree to these Terms, do not use the Services.

“You” and “your” refer to the entity or individual accessing the Services (including any person who submits information through a Service) and, with respect to an entity, the individual accepting these Terms on that entity’s behalf.

2. Services

Cloudline provides software to digitize, organize, analyze, and communicate aircraft maintenance and discrepancy information. The functionality of each Service, and the features included in your subscription, are described in your Order Form and the applicable product documentation. Cloudline may modify, add, or discontinue features from time to time. The automated-processing and communication-tool disclosures applicable to the Services appear in Section 10.

3. Fees and Payment

Fees for the Services are as described in your Order Form, on the Cloudline pricing page at cloudline.aero/pricing, or as agreed at the time of purchase. The specific Services you purchase, the fees, the functionality included, and the applicable access period are set out in your Order Form, which is governed by and subject to these Terms. In the event of a conflict, these Terms control except as to the commercial terms (such as fees, quantities, and access periods) expressly stated in your Order Form.

3.1 Payment. Applicable sales tax is calculated, collected, and remitted automatically. Prices are listed in U.S. dollars and are exclusive of tax unless otherwise stated.

3.2 Renewal and Price Changes. Renewal terms for each Service are as set out in your Order Form. Cloudline may increase the fees for any renewal term by up to the greater of (i) five percent (5%) per year or (ii) the increase in the U.S. Consumer Price Index (CPI-U, U.S. City Average, all items) over the prior twelve months, on at least 30 days’ notice. Price changes will not apply to transactions already completed. Where your Order Form specifies pricing, the Order Form controls.

4. Account and Access

4.1 Account Registration. You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account.

4.2 Identity Verification. We may require identity verification including business entity information, payment method, and (where applicable) FAA certification credentials. This verification is used solely for fraud prevention and account security.

4.3 Authority. By creating an account, you represent and warrant that you have the legal authority to bind the entity you represent, and that you have the right to upload and process the logbook data you submit to the Service.

5. Data Ownership and Rights

5.1 Your Data. You (and, where applicable, the aircraft owner) retain all ownership rights in the data, images, and content you upload to or submit through the Services (“Your Data”). Cloudline does not claim ownership of Your Data.

5.2 License Grant. By uploading data to the Service, you grant Cloudline a non-exclusive, worldwide, royalty-free license to process, store, analyze, transmit, modify, and display Your Data to operate, provide, maintain, support, secure, and improve the Service, and as otherwise described in these Terms.

5.3 Derivative Works. By using the Service, you grant Cloudline and its affiliates a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, analyze, aggregate, and create derivative works from Your Data for any lawful commercial purpose, provided such derivative works are anonymized by removing all tail numbers, owner names, shop names, geographic identifiers, and any combination of fields that could reasonably identify a specific aircraft, individual, or shop. All aggregated data, anonymized datasets, analytics, models, and derivative works created by or for Cloudline based on Your Data shall be the exclusive property of Cloudline. You will retain ownership of Your Data but will have no ownership rights in any aggregated, anonymized, or derivative works created by Cloudline.

5.4 Data Retention. Cloudline retains Your Data for the duration of your account and for a period of three (3) years following account termination or subscription lapse, after which Cloudline may delete Your Data. If you reactivate within the retention period, your historical data will be available. Data deletion requests under Section 5.6 take precedence over this retention schedule and will be honored regardless of account status.

5.5 Data Portability. While your account is active and in good standing, you may export Your Data in standard formats (PDF, CSV). Cloudline does not impose lock-in on your data.

5.6 Data Deletion. Aircraft owners may request deletion of data specific to their aircraft. Cloudline will process deletion requests within 30 days of receipt of a verified request. Deletion removes the specific aircraft data from active systems. However, anonymized and/or aggregated data as well as all derivative works that have already been derived from deleted records shall remain the property of, and be retained by, Cloudline in its sole discretion in accordance with Section 5.3.

5.7 Data Isolation and Access. Cloudline logically isolates each account’s data from every other account and does not make one account holder’s data available to another account holder. Within an account, the account holder determines who may access its data, including any information shared among the people it permits to access the account, and is solely responsible for those access decisions. Cloudline is not responsible for how an account holder configures access within its account or for what authorized users do with information they are permitted to see.

6. Privacy and Security

6.1 Encryption. All data is encrypted at rest (AES-256) and in transit (TLS 1.3).

6.2 Access Controls. The Service employs zero-trust access principles. Access to Your Data is limited to authorized Cloudline personnel who require it to provide and support the Service to the full extent permitted by law. Cloudline reserves the right to comply with all legal process and disclosure requirements required by law or any applicable governmental agency.

6.3 Security Audits. Cloudline conducts annual penetration testing and third-party security reviews. Results of these reviews are used to continuously improve our security posture.

6.4 Breach Notification. In the event of a data breach affecting Your Data, Cloudline will notify affected parties within 72 hours of discovering the breach. To the extent known at the time of notification, Cloudline will include the nature of the breach, the data involved, and the steps being taken to remediate.

6.5 Third-Party Service Providers. Cloudline uses third-party service providers to deliver the Services. Cloudline will provide a current list of these providers, including their function and data-handling role, on request by email to support@cloudline.aero. Cloudline requires all subprocessors to maintain security standards consistent with these Terms.

7. Acceptable Use

You agree not to use the Service to:

Resell, redistribute, sublicense, or commercially exploit Cloudline data, reports, or outputs without Cloudline’s prior written consent;
Upload logbooks or maintenance records for aircraft you do not have lawful authority to process;
Access the Service through automated means (bots, scrapers, bulk API calls) in a manner not authorized by Cloudline;
Use Status Determination reports, squawk data, status labels, or other outputs to misrepresent the condition, compliance status, or airworthiness of an aircraft in connection with a sale, lease, transfer, or other transaction;
Submit a squawk or other report through Cloudline Relay that is false, misleading, fraudulent, or that you do not have a good-faith basis to submit;
Use Cloudline Relay to harass, defame, threaten, or make a knowingly false report about any aircraft, shop, individual, or organization;
Submit squawks or other information for an aircraft you do not own, operate, maintain, or otherwise have a legitimate basis to report on;
Represent or rely on a squawk submission, status label, or notification as official notice that a discrepancy exists, has been corrected, or that an aircraft is or is not airworthy;
Attempt to reverse-engineer, decompile, or extract the underlying algorithms, models, or source code of the Service;
Use the Service in any manner that violates applicable law, regulation, or the Federal Aviation Regulations or any policies, rules or restrictions promulgated by Cloudline from time to time.

8. Submissions Without an Account

The Services may allow people to submit information without creating an account (for example, through links, codes, or addresses you publish or share). Anyone who submits information through a Service does so subject to these Terms and, by submitting, agrees to them. Where a submission channel does not present these Terms at the point of submission, Cloudline may require the person to confirm acceptance before the submission is processed or displayed. Cloudline is not obligated to process, display, route, retain, or act on any submission, whether or not the person submitting has accepted these Terms, and may decline or remove any submission. You are responsible for the channels you make available and for the conduct of anyone who submits through them, and you will indemnify Cloudline against any misuse, uploading of unlawful or malicious content, or other misconduct by such persons. The intake channels and methods for each Service are described in your Order Form. Information submitted in this way is associated with the relevant aircraft and your account; the person submitting and, where applicable, the aircraft owner retain ownership of the underlying content subject to the licenses granted in Section 5.

9. Term, Cancellation, and Refunds

The term, fees, renewal, cancellation, refunds, and the effect of cancellation, lapse, or non-payment for each Service are governed by the applicable Order Form.

10. Airworthiness Disclaimer

The Services use automated and AI-based processing, including optical character recognition, machine learning models, and pattern-matching algorithms, to assist qualified personnel. These tools do not replace the professional judgment of qualified maintenance personnel or alter the responsibility of aircraft owners for the proper maintenance of their aircraft. All information generated must be reviewed and independently verified by qualified personnel.

THE SERVICE PROVIDES INFORMATIONAL STATUS DETERMINATIONS AND COMPLIANCE INTELLIGENCE BASED ON THE DATA PROVIDED USING AUTOMATED PROCESSING TOOLS WHICH ARE SUBJECT TO THE INHERENT LIMITATIONS OF THOSE TOOLS, INCLUDING BUT NOT LIMITED TO THE QUALITY OF UPLOADED IMAGES, THE LEGIBILITY OF HANDWRITTEN ENTRIES, AND THE COMPLETENESS OF THE LOGBOOKS PROVIDED.

THE SERVICE HAS NO ACTUAL KNOWLEDGE OF THE CONDITION OF ANY AIRCRAFT. THE SERVICE DOES NOT PERFORM PHYSICAL INSPECTIONS OF THE AIRCRAFT OR ITS LOGBOOKS, INDEPENDENTLY VERIFY THE DATA PROVIDED OR UPLOADED, MAINTENANCE HISTORY, OR THE CONDITION OF THE AIRCRAFT ITSELF. NOR DOES THE SERVICE CONFIRM ITS OWN FINDINGS WITH HUMAN OR EXPERT REVIEW. THE SERVICE DOES NOT PROVIDE AIRCRAFT SPECIFIC MAINTENANCE RECOMMENDATIONS (WHICH ARE THE SOLE RESPONSIBILITY OF A QUALIFIED MAINTENANCE PROFESSIONAL) OR MAKE AIRWORTHINESS DETERMINATIONS, AND IT IS NOT A SUBSTITUTE FOR PHYSICAL INSPECTION OF AN AIRCRAFT BY A QUALIFIED MECHANIC OR INSPECTOR AUTHORIZATION (IA) HOLDER. ALL MAINTENANCE, REPAIR, AND AIRWORTHINESS DECISIONS MUST BE MADE BY THE AIRCRAFT OWNER AND APPROPRIATELY CERTIFICATED PERSONNEL IN ACCORDANCE WITH APPLICABLE FEDERAL AVIATION REGULATIONS (14 CFR). YOU HEREBY AGREE NOT TO RELY ON ANY OUTPUTS PROVIDED BY THE SERVICE FOR ANY MAINTENANCE, OPERATIONAL, REGULATORY, SAFETY, PURCHASING, COMPLIANCE, OR AIRWORTHINESS DECISIONS WITHOUT INDEPENDENT VERIFICATION BY QUALIFIED PERSONNEL. YOU ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE SERVICE CARRIES INHERENT RISKS, INCLUDING WITHOUT LIMITATION THE RISK OF ERRORS IN THE PROCESSING AND OUTPUT WHICH COULD PRODUCE INACCURATE OR INCORRECT INFORMATION OR RESULT IN DAMAGES OR LOSSES TO YOU, THE AIRCRAFT, THE AIRCRAFT OWNER, OR THIRD PARTIES, AND NONETHELESS AGREE TO ASSUME AND ACCEPTS ALL SUCH RISKS WITH FULL KNOWLEDGE THEREOF BY USING THE SERVICE. THE USE OF THE SERVICE IS AT YOUR SOLE RISK. CLOUDLINE EXPRESSLY DISCLAIMS ANY RESPONSIBILITY FOR ERRORS IN SERVICE OUTPUTS AND MAINTENANCE DECISIONS MADE BASED ON SERVICE OUTPUTS.

SERVICE OUTPUTS, INCLUDING STATUS DETERMINATION REPORTS AND COMPLIANCE SUMMARIES, ARE SUPPLEMENTAL REFERENCE MATERIALS ONLY. THEY DO NOT REPLACE ORIGINAL AIRCRAFT LOGBOOK RECORDS REQUIRED UNDER 14 CFR 43.9, 43.11, OR 91.417. MAINTENANCE PERSONNEL AND AIRCRAFT OWNERS MUST RETAIN ALL ORIGINAL RECORDS IN ACCORDANCE WITH APPLICABLE FEDERAL AVIATION REGULATIONS REGARDLESS OF WHETHER THOSE RECORDS HAVE BEEN DIGITIZED THROUGH THE SERVICE.

CLOUDLINE RELAY IS A COMMUNICATION AND TRACKING TOOL ONLY. IT RECORDS, ORGANIZES, ROUTES, AND DISPLAYS SQUAWKS AND RELATED INFORMATION SUBMITTED BY USERS. CLOUDLINE DOES NOT ASSESS, VALIDATE, VERIFY, INVESTIGATE, OR PRIORITIZE ANY SQUAWK, DOES NOT DETERMINE WHETHER ANY REPORTED CONDITION EXISTS OR HOW URGENT IT IS, AND DOES NOT RECOMMEND WHETHER OR WHEN ANY AIRCRAFT SHOULD BE OPERATED, GROUNDED, INSPECTED, OR REPAIRED. SEVERITY AND STATUS LABELS (INCLUDING “GROUNDING,” “SCHEDULE SOON,” “COSMETIC,” “OPEN,” “SCHEDULED,” AND “CLOSED”) ARE SELECTED BY USERS AND ARE NOT AIRWORTHINESS DETERMINATIONS OR RECOMMENDATIONS BY CLOUDLINE. CLOUDLINE DOES NOT GUARANTEE THAT ANY SQUAWK, NOTIFICATION, OR STATUS CHANGE WILL BE DELIVERED, RECEIVED, SEEN, OR ACTED UPON, OR THAT IT WILL BE TIMELY. THE DETERMINATION OF WHETHER AN AIRCRAFT IS IN CONDITION FOR SAFE FLIGHT RESTS SOLELY WITH THE PILOT IN COMMAND UNDER 14 CFR 91.7 AND WITH APPROPRIATELY CERTIFICATED PERSONNEL, NOT WITH CLOUDLINE OR ANY CLOUDLINE OUTPUT. YOU AGREE NOT TO RELY ON CLOUDLINE RELAY AS A MEANS OF ENSURING THAT A DISCREPANCY IS COMMUNICATED, RECORDED, OR RESOLVED.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

11.1 Liability Cap. YOU ACKNOWLEDGE AND AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY (IF ANY) OF CLOUDLINE OR ITS AFFILIATES TO YOU OR ANY THIRD-PARTY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS AND CONDITIONS OR BREACH THEREOF BY CLOUDLINE OR ITS AFFILIATES, THE SERVICE, THE USE OF THE SERVICE OR ITS OUTPUTS BY YOUR OR ANY THIRD-PARTY, ANY SECURITY BREACH, OR ANY ACT OR OMISSION OF CLOUDLINE OR ITS AFFILIATES, SHALL NOT, IN ANY EVENT AND REGARDLESS OF LEGAL THEORY, EXCEED THE TOTAL GREATER OF (I) THE FEES PAID BY YOU TO CLOUDLINE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT, LOSS, OR CIRCUMSTANCES GIVING RISE TO THE CLAIM, OR (II) $1,000.

11.2 Exclusion of Damages. YOU ACKNOWLEDGE AND AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL CLOUDLINE OR ITS AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR AIRCRAFT DOWNTIME, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF CLOUDLINE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11.3 Essential Purpose. THE LIMITATIONS IN THIS SECTION SHALL APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

11.4 Acknowledgment. You acknowledge and agree that the fees charged for the Service reflect the allocation of risk set forth in this Agreement, including without limitation the disclaimers of warranties and limitations of liability stated herein, and your agreement thereto, and that Cloudline would not be willing or able to provide the Service on the economic terms set forth herein without such limitations, and that the limitations of liability in this Agreement form an essential basis of the bargain between the parties hereto.

12. Indemnification

You agree to indemnify, defend, and hold harmless Cloudline and its officers, directors, employees, agents, members, and affiliates (“Indemnified Parties”) from and against any claims (whether asserted by you or any third-party), damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) (collectively “Losses”) arising out of or relating to: (a) your use of the Service or any outputs provided by the Service; (b) your violation of these Terms or any other agreements with, or policies of, Cloudline; (c) your violation of any applicable law or regulation; (d) any data you upload to the Service; (e) any maintenance, repair, or airworthiness decision made using or referencing Service outputs; (f) any squawk, report, photograph, or other content submitted through Cloudline Relay by you or by any person who submits through your Relay account or through any QR code, link, or email channel you make available, including any claim that such a submission was false, misleading, defamatory, or unauthorized; (g) any person’s reliance on, or failure to receive or act upon, any squawk, status label, or notification. You further agree to forever release and discharge Indemnified Parties from, and indemnify Indemnified Parties against, any and all claims related to or arising from the Service, your use of the Service, and any other action or conduct of Cloudline or its affiliates, whether or not negligent, related to the Services or Your use thereof, except to the extent arising from the gross negligence or willful misconduct of the Indemnified Parties.

13. Termination

13.1 Termination by You. You may terminate your account at any time by contacting Cloudline at support@cloudline.aero. Termination of your account does not relieve you of any obligation to pay fees incurred prior to termination.

13.2 Termination by Cloudline. Cloudline may terminate or suspend your access to the Service for any reason upon 30 days’ written notice. In cases of fraud, misuse that poses a safety risk, or material breach of Section 7 (Acceptable Use), Cloudline may terminate or suspend access immediately without prior notice.

13.3 Effect of Termination. Upon termination, the provisions of these Terms that by their nature should survive (including Sections 5, 7, 8, 10, 11, 12, 14, and 15) shall continue in full force and effect. Your Data will be retained in accordance with Section 5.4 unless you request deletion pursuant to Section 5.6.

14. Dispute Resolution

14.1 Governing Law. These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of laws provisions.

14.2 Binding Arbitration. Any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in Houston, Texas. The arbitrator’s decision shall be final and binding, and judgment upon the award may be entered in any court of competent jurisdiction.

14.3 Class Action Waiver. To the fullest extent permitted by law, you agree that any arbitration or proceeding shall be conducted solely on an individual basis, and you waive any right to participate in a class action, class arbitration, or other representative proceeding.

14.4 Exceptions. Notwithstanding Section 14.2, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights or unauthorized disclosure of confidential information.

15. Warranty Disclaimer

THE SERVICE AND ALL RELATED SOFTWARE, ANALYSES, OUTPUTS, CONTENT, AND FUNCTIONALITY IS PROVIDED “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, CLOUDLINE DISCLAIMS ALL WARRANTIES OF ANY KIND OR NATURE, EITHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. CLOUDLINE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT OUTPUTS GENERATED BY THE SERVICE WILL BE ACCURATE, COMPLETE, RELIABLE, OR SUITABLE FOR ANY PARTICULAR PURPOSE. CLOUDLINE DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY DATA EXTRACTED OR PROCESSED BY THE SERVICE.

16. Modifications to Terms

Cloudline may modify these Terms from time to time. We will give at least 30 days’ notice of changes to these Terms, by email or through the Services, before they take effect. Your continued use of the Services after the effective date of the modified Terms constitutes acceptance of them. If you do not agree to the modified Terms, you may cancel the applicable Order Form by giving notice before the changes take effect; until that cancellation is effective, the prior version of these Terms continues to apply to your use under that Order Form.

For existing users, material changes to these Terms will require re-acceptance before your next transaction. The version of Terms accepted, along with the timestamp and IP address, is recorded at the time of acceptance.

17. General Provisions

17.1 Entire Agreement. These Terms, together with any Order Form, constitute the entire agreement between you and Cloudline regarding the Service and supersede all prior agreements, representations, and understandings.

17.2 Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

17.3 Waiver. Cloudline’s failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

17.4 Assignment. You may not assign or transfer your rights under these Terms without Cloudline’s prior written consent. Cloudline may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets, or any other matter, without notice or your consent.

17.5 Notices. All notices under these Terms shall be in writing and sent to support@cloudline.aero (for Cloudline) or to the email address associated with your account (for you).

17.6 Force Majeure. Cloudline shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including but not limited to natural disasters, acts of government, internet or infrastructure outages, or pandemics.

17.7 Language. The Services currently support English-language content only. Other language support may be added in future releases.

18. Contact Information

Cloudline, LLC

Email: support@cloudline.aero

Web: cloudline.aero

End of Terms of Service

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